Privacy & Security

It is important to us that you feel as safe and comfortable as possible using our site.

What information do you have on me?

There is certain information we need to collect from you when you place an order with us, including [but not limited to]:

  • Your name
  • Your address
  • Your email address
  • Your telephone number
  • Your payment details

We need this information to process your order, check your payment method, process your payment and for fraud detection.  In common with all UK internet businesses, if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

What can you see when I am on your site?

When you shop on our site we can also see the URL you came from, your IP address, your browser type and what country and telephone area code that your computer is situated in.

When you call our customer services we may record calls for the purpose of continued customer services improvement.

How do you protect my privacy and security?

We take your privacy and security very seriously.  Our site is built using state of the art encryption software and a secure server to protect you and the information you give us. We adhere to the requirements of the UK Data Protection Legislation [The Data Protection Act 1988]

We work with third party credit processing companies and do not store any financial or credit card information in our own systems.

What are cookies?

To improve your experience of our site, we use cookies. Cookies are small files which are stored on your computer. They are designed to hold a small amount of data specific to your particular use of the website. This lets us keep up with your current shopping session so that you can come back to your basket at any time.  Cookies also allow our site to deliver an experience tailored to you and your preferences.  Our cookies do not contain any personal information about you.  It is possible for you to disable cookies on your browser settings; however it may compromise the use and your experience of our site.

Will you send me lots of junk mail?

When you register or create a shopping account while ordering online, you will be given the option to receive information from PAGAZZI Lighting (Web) Ltd by e-mail. This info could be about products, promotions or special offers that we feel may be of interest to you.  We want to be sure you want these and they are relevant to you.  In the event that you do not wish to be contacted for such purposes, do not tick the appropriate box as you go through the registration process.  You can unsubscribe from our contact list at any time by clicking the link we include in every email or by getting in touch at www.pagazzi.com/contact-us.  Similarly if you are at all unsure about the information we hold on you please feel free to contact the customer services team at www.pagazzi.com/contact-us.

Who else do you tell about me?

Your Personal Information may be disclosed to other businesses working for PAGAZZI Lighting (Web) Ltd who will help process your order.  PAGAZZI Lighting (Web) Ltd will ensure that all such third parties treat your personal information as fully confidential and fully comply with the same UK Data Protection and consumer legislation that PAGAZZI Lighting (Web) Ltd subscribes to. We will not release your Personal Information to any company outside the PAGAZZI group for mailing or marketing purposes.

We are always reviewing and improving our service - please check back frequently for any updates or changes to our privacy policy. Questions regarding this Policy should be directed to our head office at:

PAGAZZI Lighting (Web) Ltd
Kirkhill House
Broom Road East
Newton Mearns
Glasgow
G77 5LL