Delivery & Returns

Delivery Information

Orders of £50 and over qualify for free next working day UK Mainland* delivery. 

We also offer free delivery to BT postcodes and Highlands and Islands addresses with orders over £100.

We are proud to partner with DPD for our deliveries. DPD offer a range of delivery options to help us get your products to you as quickly and conveniently as possible.

DPD is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, they will provide you with a one-hour delivery window, notified by SMS and email, so you don't have to wait in all day.

What's more, it lets you watch the progress of your delivery on a real-time map, all the way down to a final 15-minute timeslot!

We know your plans might change. So as well as keeping you informed at every stage of the journey, DPD offer a range of options on the day of delivery and the night before which let you change the date, time, or method of delivery to something which suits. If you’re not going to be home, you can:

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Have the parcel delivered to your DPD Pickup Shop for you to pick up at a time that suits you
Orders of £50 and over placed before 3 pm
(UK Mainland*)
FREE Next Working Day Delivery*
Orders of £100 and over placed before 3 pm
(BT Postcodes, Highlands & Islands*)
FREE Two-Day Delivery
Orders for Furniture £14.95 7-10 Working Day Delivery
Orders under £50 placed before 3 pm
(UK Mainland*)
£5.95 - Next Day Service
Orders under £100 placed before 3 pm
(BT Postcodes, Highlands**)
£9.95 - Two Day Service
Orders under £100 placed before 3 pm
(Islands**)
£14.95 - Two Day Service
Saturday or Sunday Delivery - Orders placed before 3 pm on Friday
(UK Mainland*)
£9.95
Belgium, France, Germany, Ireland, Luxembourg, Netherlands
Standard (2-3 Working Days)
£19.95

Please note that the dispatch of orders placed in the run-up to, and over, a Bank Holiday weekend may be slightly delayed but will be shipped as soon as possible to reduce inconvenience.  For information on specific Bank Holiday weekend delivery dates, please email [email protected]

Furniture: To ensure safety during transit, orders placed for any furniture items are sent by a Two Man delivery service which takes around 7 to 10 working days. The courier (XDP) will be in touch with you directly by phone to arrange a suitable delivery time.

*UK Mainland: Delivery of orders of £50 and over is free to addresses classed as UK mainland, excluding the Highlands. We aim to dispatch all orders placed before 3pm for next day delivery. During particularly busy times we cannot always guarantee this however. Our delivery partner, DPD, will text or email you with a one-hour delivery window. If the delivery time does not suit you, you can delay the order or choose an alternative address. Orders placed before 3 pm can be delivered the following day. Orders placed before 3 pm on Friday can be delivered on Saturday or Sunday for a charge of £9.95.
DPD are currently unable to offer a next day delivery service to the following postcode areas - AB31-35, AB41-54, G83, PH15-18. Orders placed for delivery to these postcodes will be sent on a Two-Day service.


**Northern Ireland and Highlands: Delivery of orders of £100 and over to the following postcodes is free. Orders under £100 are subject to a £9.95 charge. Orders to the following postcodes will be sent on a two working day service and DPD will text or email you with a one-hour delivery window. If the delivery time does not suit you, you can delay the order or choose an alternative address.
All BT, AB36-39, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-29, PH30-41, PH49-50

***Islands: Delivery of orders of £100 and over to the following postcodes is free. Orders under £100 are subject to a £14.95 charge. Orders to the following postcodes will be sent on a two working day service and DPD will text or email you with a one-hour delivery window. If the delivery time does not suit you, you can delay the order or choose an alternative address.
All GY, All HS, All IM, IV40-51, IV55-56, all JE, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, TR21-25, all ZE

Overseas: Belgium, France, Germany, Ireland, Luxembourg, Netherlands: Delivery will be made using the DPD Classic (2 days) service. DPD will text or email you with a one-hour delivery window. If the delivery time does not suit you, you can delay the order or choose an alternative address. At present we don't ship to other countries and all of our products are designed and tested to be used with UK electrical supplies and plugs where appropriate.

 

Returns Information

Returning unsuitable products?

Please contact us within 14 days of receiving the goods by submitting the online returins form below. We can then suggest suitable alternatives and arrange an exchange or issue a returns label for you to send the item back to us. 

You can return unwanted goods in perfect condition, unused, and in the original packaging. Please carefully re-package the products in the packaging materials used to deliver the products. 

PAGAZZI Lighting (Web) Ltd will credit the price paid for the goods in full within 14 days of receipt of your return. You are liable for returns delivery charge for the return of items deemed to be unsuitable. We will deduct this charge from the amount refunded. This charge will be £5.95 (UK) or £16.95 (Europe) for lighting, furniture will be charged at the same rate as the delivery charge.

Items purchased from PAGAZZI online (www.pagazzi.com) may not be returned to our stores. This is to make sure we process your return as quickly as possible.

What happens if my goods arrive damaged or faulty?

In the event that you receive your order in a faulty or damaged condition, please contact us as soon as possible.  If your order is damaged or faulty on delivery, you can cancel your order at any time within 30 days of receipt. A refund will be made to the payment method used to order the goods once we receive the returned order at our warehouse.

Please check that you can fit the product in accordance with the manufacturer’s instructions. We cannot refund products that have been incorrectly fitted. We are not responsible for the consequences of incorrectly fitted products. We recommend that you use only qualified and experienced electricians to install our products.

We may ask you to email a photograph of the damage and answer a few questions as part of our quality assurance checks. If appropriate, we will arrange collection of the damaged or faulty product.  We can collect your products from your delivery address or another more convenient address. Please re-package the products in the packaging we used to send the products to you.

Upon inspection at our warehouse, we will process a refund, or send a replacement at our expense. 

Our returns policy does not affect your legal and statutory consumer rights.

Unwanted goods can only be accepted for return in perfect condition, unused, and in the original packaging.

Please note that you may be liable for returns delivery charge for the return of items deemed to be unsuitable. This charge will be deducted from the amount credited back to you. This charge is £5.95 (UK) or £16.95 (Europe) for lighting, art and mirrors and will be charged at the same rate as the delivery charge for furniture. 

We will issue you with a pre-paid returns label allowing you to drop the return off at one of the local DPD drop off points at your own convenience. You can find your nearest drop-off point here.

Returns

Contact Information

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