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About PAGAZZI

PAGAZZI Lighting was founded in 1980 by Laura Pagan.

Our first store was located in West George Street in Glasgow. It quickly became established as the city’s premier specialist lighting shop, attracting the great, the good and the famous for many years.

From West George Street we moved to a store in Sauchiehall Street. The extra space gave us the space to present a much bigger range of lighting and be more adventurous in our choice of product.

Since then, we have undergone many changes, and have learned a great deal about running a fast-growing retail lighting business leading to a decision to open the following new businesses:

  • 2002 - Lighting Superstores located in high profile retail parks
  • 2009 - Smaller Stores located in Factory Outlet Centres
  • 2011 - Transactional Website

As a consequence of these decisions, we have since opened the following stores:

During 2005 we introduced a large range of mirrors and artwork into our stores. These products have proved to very successful with customers and we are now one of the largest independent mirrors and artwork retailers in the UK.

In February 2006 we received a significant financial injection from Ashleybank Investments (ABI), a venture capital company with a special interest in fast-track retail companies; they were also early investors in companies such as Schuh and Dobbies Garden Centres. ABI were also partnered in the investment by the Scottish Enterprise's Co-Investment Fund.

In addition to finance, PAGAZZI Lighting also benefits from the significant hands-on retailing knowledge that remains within ABI and the experience that they have of building the Edinburgh Woollen Mill business into a UK wide retail chain. 

Pagazzi Promise

Pagazzi Lighting is UK’s biggest independent lighting retailer - something that we could not have achieved without providing excellent customer service. Our success is based on not only a stunning choice of lights,but also on friendly, expert advice.

We know lighting through and through, our knowledge and expertise are second to none, and our abilities extend to offering exceptional value for money on high quality lights, whether they cost £5 or £1500.

An enjoyable shopping experience while discovering just the lights you want to help make your home even more attractive: that’s the Pagazzi Promise!

Pagazzi Difference

You won’t find more choice or more helpful, perceptive advice anywhere else. We are passionate about lighting and all that it can achieve. Our buyers travel nationally and internationally to find designs that extend and enhance our selections.

With seventeen stores and an online store, our prices are ultra-competitive, thanks to our massive purchasing power. 

We want every customer to feel welcome. So when you walk into a Pagazzi Lighting store, you open the door to a world of inspiration in lighting, like you’ve never seen.

Huge In-Store Range

Our retail park stores have circa 3,000 individual decorative lighting products on display and our factory outlet stores have circa 1,000. We believe this is the largest in-store range available in the UK.

The range covers all major decorative lighting styles – Modern, Traditional and Contemporary – and types – ceiling, table, floor, wall, spots and bathroom.

Take It Away Today

Besides having a huge range of decorative lighting on display, we also have a large warehouse in each store. With thousands of lighting products available in stock, you should be able to take 95% of your purchases away with you on the day of your visit.

Fantastic Pricing

As the largest specialist lighting retailer in the UK, we can negotiate extremely competitive pricing from our suppliers, and we can make sure that our customers benefit, by passing on the outstanding value to them. Not content with that, we also operate a policy of regularly offering truly exceptional deals whenever we possibly can, such as when we make scoop purchases ourselves, or when we must make room for incoming stock – check out our Promotional Products and judge for yourself.

Promotional Products

At up to 80% off, these extraordinary deals are not repeatable. When they are gone, they are gone forever and we recommend you catch them while you can. Promotional Products may be end-of-line designs, special purchases or simply the Pagazzi Showroom Manager creating space for new season ranges. The quality is top class, the value’s even better and these pieces just have to go!

Supplier Catalogues

If for any reason we are unable to satisfy your requirements from our vast in-store range, we will be pleased to order goods especially for you from our supplier catalogues.

Delivery times will vary on a product by product and supplier by supplier basis, however, the normal delivery timescale is usually within 2 to 4 weeks.

Given that catalogue orders are not normal stock-items, unfortunately our normal Refund Policy does not apply to customer orders. For full details, please see our Terms & Conditions.

Complementary Products

Our appreciation of all that lighting can do to enhance a room, a house, a home and even whole buildings, helps us give you unrivalled professional insights into interiors and the crucial finishing touches, looks, colours and textures that make the difference. So we’ve taken our know-how and extended it, ‘til now you can discover a fabulous choice of beautiful mirrors, art, rugs and furniture in many of our stores. Make your dream interior come true, with Pagazzi.

Customer Service

Each store is staffed by a number of decorative lighting experts who will offer you a level of customer service that is too often missing in the modern retailing environment.

If you are ever you have any comments or suggestions about the service you receive, please feel free to contact us.

Personal Shopper Service

In addition to our normal high levels of customer service, if you wish, we will be pleased to offer customers an in-store Personal-Shopper Service.

To make use of this service, please either call ahead to make an appointment or introduce yourself to the Store Manager/Duty Manager upon entering the store. Contact details are available in the Store Finder page.

Late Night Opening

Whilst the opening hours vary from store to store, many of our stores offer late night opening on Thursdays.

For individual store opening times, please select your closest store from the Store Finder page and check out the opening and closing times.

Store Refund Policy

Goods returned within 14 days of purchase can be exchanged or refunded (excluding promotional items).

We regret that our goodwill returns policy does not apply to promotional or sale items.

Goods returned after 14 but within 28 days of purchase, can be exchanged against other goods or a credit note will be issued.

After 28 days of purchase no goods can be exchanged or refunded.

Any goods to be refunded or exchanged must be returned with original packaging and receipt.

Our refund policy does not apply to any sale goods that are “sold-as-seen”.

This policy does not affect your statutory rights. For Website returns, please see Website Terms & Conditions and Returns policy.

Lighting Association

The Lighting Association is the trade body that sets the standards to which the UK lighting industry should operate.

PAGAZZI Lighting is a Retail Member of the Lighting Association and as such, we subscribe and operate our business in accordance with the guidelines set out by them.

For more information visit The Lighting Association.

Accessibility Statement

The layout of each of our stores has been designed to take into consideration the requirements of customers who either make use of wheelchairs or wish to bring a pram into the store.

Free Car Parking

Most of our stores have hundreds of free car parking spaces available for customers to use. In addition, our staff will be pleased to assist you with carrying your purchases to your car.

Pagazzi Directors

PAGAZZI Lighting is managed by a committed and enthusiastic group of professionals.  

Combining the best of lighting, retailing and business knowledge, with a team offering both youth and experience, this gives us a unique advantage within the UK domestic lighting industry.

Alan Pagan - Chairman

Alan Pagan

Alan joined Pagazzi in 2002 after a successful 30-year career in the IT Sector.

Alan’s main role is business development, including strategy, funding, store-selection and the recruitment of key personnel into the business.

Alan is also the key driver in the culture-change programme, as the company develops from being a small family lifestyle business into a serious UK retailing chain.

Laura Pagan - Managing Director

Laura Pagan

With over 30 years in the business, Laura is acknowledged as one of the most experienced lighting buyers in the UK.

During this time Laura has developed an unrivalled ability to predict what lighting products customers want to buy and what price they are prepared to pay for them.

Laura regularly acts as a consultant to many of our suppliers on the commercial attractiveness of their product ranges, as they try and tap into her extensive retail experience.

Rebecca Pagan - Commercial Director

Rebecca Pagan

Rebecca became Buying and Merchandising Director in March 2017, taking over the role from Laura Pagan, and then moved on to become Commercial Director in 2021.

Rebecca joined the company in 2009 and has worked within various departments across the company ranging from marketing to buying. Rebecca's varied experience has made her a go-to source for Pagazzi knowledge and understanding, positioning Rebecca as a key driving force in the brand's development. Having found her passion in buying, Rebecca applies her knowledge of the brand and its wider business processes to this aspect of the company. In doing so, Rebecca creates holistic and retail-ready product assortments, which perfectly meets the needs of the Pagazzi customer and our stakeholders.

Rebecca was also responsible for the establishment of our transactional website which launched in 2012. In overseeing Pagazzi's website launch, and the wider development of Pagazzi's web presence, Rebecca's 21st-century retailing mindset has proved an invaluable asset in the development of the Pagazzi brand, helping transform Pagazzi from a small family business to an established national retail chain.

Stephen Jones - Retail Operations Director

Stephen Jones

Stephen joined as Retail Operations Director in 2003 after a successful 10-year career in sportswear retailing at a number of senior levels.

Stephen’s main role is the smooth day-to-day running of the stores, including sales, staffing, visual merchandising, store standards and product replenishment.

Stephen is also responsible for recruiting experienced, skilled, ambitious, career-minded retailers, with a passion for high levels of customer service, into the stores.


Meggan Reid - Stock Integrity Director

Meggan Reid

Meggan has responsibility for all matters pertaining to Retailing Systems, Stock Accuracy, Customer Orders and Product Merchandising.

It seems as if Meggan has almost grown-up in PAGAZZI Lighting, initially as a part-time sales assistant whilst she was studying Music at Glasgow University, to full-time positions including almost single-handedly opening the first Lighting Superstore at Uddingston, followed by senior roles in almost every other aspect of the business.

In May 2007, Meggan was offered a Directorship in the company and in accepting it, she became one of the youngest Company Directors in the UK retailing sector.

Vince Gunn - Non-executive Director

Vince Gunn

Vince is one of the most experienced retailers operating in the UK and he has been a Non-Executive Director of PAGAZZI Lighting since August 2004.

With a track-record of fast-track promotions since leaving his native Glasgow, Vince has held senior positions in the following retailing heavyweights:

  • Body Shop - UK Managing Director
  • Thomson Travel Group - Retail Development Director
  • Mothercare - Retail Operations Director
  • Blackwell’s UK - Chief Executive Officer
  • Crocs Europe - European Managing Director

It is exceptional for a company of our size to have access to someone of Vince’s standing and he provides the company with a great deal of hands-on, real-world retailing advice.

Stock Promise

At PAGAZZI Lighting™ we want to make sure that our product offering is not only extensive and competitively priced but available when you want it.

We pride ourselves in having thousands of products in stock, in our dedicated Mail Order warehouse, all available for next day delivery. Our stores all carry stock of the products they have on display, ready for you to take home today. 

For further information on large items please contact us - we'll be delighted to help.

Please browse the categories below and we hope they can redirect you to what you are looking for. 

Replacement bulbs

Many of our lights do not come complete with bulbs, some come with what is known in the industry as 'starter bulbs', designed to help you get set up and to check that there are no electrical faults - you will always know from the product description is these are supplied. We have a single fixed low price delivery cost, so it won't cost you a penny more to get the best bulbs or some replacement bulbs delivered as part of your order.

We have a great range of LED, low energy and eco halogen bulbs that will save you a great deal of money on running costs so why not take advantage of this whilst you are shopping here.

Careers

Have you ever thought about a career in lighting? Well, look no further, at PAGAZZI™ we have lighting stores in Scotland and the North of England which are looking for staff that are enthusiastic about lighting!

PAGAZZI Lighting™ is the UK’s largest, independently owned lighting and mirror retailer which has ambitious plans for expansion. Trading for over 30 years we have stores in the UK ranging from our lighting superstores in premier retail parks to factory outlet stores within key outlet shopping centres. We have an unrivalled range of both lighting and mirrors at truly amazing prices, and with many of our designs being exclusive, you are sure to get something a little bit different in our stores.

At PAGAZZI™  our people are more than just a number. Our people - people like you – are at the heart of a company which values and rewards individual contribution.

We offer fantastic career progression opportunities as well as excellent bonus schemes and an employee discount scheme. If you want to work for a company where you can make the difference, then why not apply today by emailing your CV and cover letter to [email protected]