FAQs

No, there's no need to make an account and you can place orders without one. However, an account let's you checkout quicker and you will also be able to view your order history easily.

Our Customer Service team can help with orders over the phone. The quickest and most secure way to do this is for an invoice to be prepared on the phone and emailed to you for you to complete the order online.

When placing your order online, you should receive your order confirmation by email immediately. If you do not receive this, please check your spam/junk folder. Our Customer Service team can resend the email if you still do not have it. Please check over the confirmation email carefully to ensure the product and delivery address are correct. 

Sadly, we’re unable to modify your order once we’ve started processing it. When your order has been placed you will be sent a confirmation email. Please check the details in this email carefully. If you notice something is not right with your order please get in touch with us right away and our team will be able to rectify this for you. 

You will not automatically receive a VAT invoice for an order but if you get in touch with our Customer Service team then we will be able to email one to you.

We ship orders across the UK but, unfortunately at this time, we have temporarily suspended shipping to Northern Ireland. We are hoping to resume our service to Northern Ireland soon. View our full Delivery Information.

The delivery charge is calculated at checkout and is dependent on the size & weight of the items in your basket. The standard delivery charge is £6.99 for lighting and small homeware accessories. Larger items suchs as mirrors and furniture will cost up to £39 for delivery. View our full Delivery Information.

Yes, we offer FREE delivery for lighting orders over £99. This is automatically applied at checkout.

Click & Collect is available from our Head Office in Thornliebank, Glasgow. At this time, Click & Collect is not available from our stores but we are looking to introduce this shortly.

We work with multiple couriers and the courier we use to delivery your parcel will depend on the size of the product(s) ordered and your location. We ship the majority of lighting and homeware products with DPD.

Yes, all orders are sent on a trackable service with a courier. When your order has been dispatched you will receive an email with your tracking number and details on how to track your parcel. 

We dispatch most lighting and homeware purchases the same day when they are placed before 3pm. These are sent on a next working day service. In some postcode areas, the next day service is not available and can take 2 days for delivery. Orders for medium or large items of furniture can take up to 10 working days to arrive. View our full Delivery Information.

Orders sent on our Next Working Day delivery service are delivered Monday - Friday. We are able to deliver items with DPD on Saturday for an additional charge. This service can be selected at checkout.

Please refer to the details provided on your tracking to review the delivery information (such as images, location and signature) before contacting us. If you are unable to locate your order, we will open an investigation to ensure that we resolve this as fast as possible. Please get in touch to let us know.

We process orders most orders placed before 3pm the same day. If you'd like to cancel your order before it is dispatched then we ask you contact us as soon as possible to arrange this. We are unable to cancel an order once it has been dispatched.

In the event that you receive your order in a faulty or damaged condition, please our Customer Service team as soon as possible. We will then be able to arrange a replacement or a refund. 

• Name on order
• Order Number
• Delivery Postcode
• Item Code
• Item Description
• Quantity to be returned
• Reason for returning
• Is the item unfitted/unused and in the original packaging?

Yes, you will responsible for the return postage if the item is deemed to be unsuitable or you have changed your mind. If the item has been received damaged or is faulty then we will cover the return postage costs.

Return to Store for online orders is now available in selected stores (Glasgow Head Office, Aberdeen, Glasgow Braehead & Uddingston). Items purchased online should not be returned to any other stores.

A typical refund will take between 7 and 14 days. This includes you returning your goods, us processing the return and your refund arriving back into your bank account. View full Returns Information.

We can only issue refunds on to your original payment method.

The best way to contact us is by emailing help@pagazzi.com and our team will come back to you as soon as possible. If your query is urgent, please give us a call on 0344 257 1908.

Our Customer Service department is open 6 days a week (Mon-Sat) from 9am-5.30pm. Contact Customer Service. 

Due to the high volume of emails we receive each day, we apologise in advance if we cannot answer every email as quickly as we’d like. We aim to answer all emails within 24 hours of receipt (during working hours), but please note, this may take slightly longer during busy periods like sales, Black Friday, New Year and Christmas. You can also contact us by phone or by using our live chat service on the website. View full Contact Information.

We have stores in Scotland & England. You can find your nearest store using our Store Locator.

Use the Store Locator to find your nearest store and then click More Information to view the opening hours.

For any items purchased in store, you should contact the store where you placed the order. For any complaints relating to items placed online then please email help@pagazzi.com

To cancel your online account, please get in touch with our Customer Service team who will be able to assist with this. Please note, if your account has been cancelled, we will no longer be able to access historical data including your order history.

The best way to unsubscribe is to click on the Unsubscribe link which is present at the bottom of every marketing email you will receive.

We travel around the globe to source the best products for you. Our products are therefore made in various countries. We pride ourselves on our family values and always ensure that we provide the best quality furniture and homestore items.

If the product is out of stock you can click Notify Me When Back in Stock to receive an email notification as soon as it is available again. Alternatively, you can contact our Customer Service team who will be able to advise on stock availability.

Yes, our products are covered by a guarantee that varies from 1 - 3 years depending on the product. Details of the relevant guarantee are available on product pages on the website. Read our full Product Guarantee.

No, we stock a wider range of products on the website than we do in any of our stores. If you would like to check whether an item is in store before visiting, please get in touch and our team can help you.

No, not all stores have the same products available. If you would like to check whether an item is in store before visiting, please get in touch and our team can help you. 

Different rooms have different lighting needs. For example, pendant lights or chandeliers work well in dining rooms or entryways, while recessed lighting is great for kitchens and bathrooms. Floor lamps and table lamps are versatile options for living rooms and bedrooms.

Consider the size of the room and the height of the ceiling when selecting lighting fixtures. As a general rule, pendant lighting is good for areas with high ceilings, such as hallways. Semi-flush ceiling lights are the perfect choice for new build homes with lower ceilings. If you have lower ceilings, but would like a big statement chandelier, then placing it over the dining table is great way to incorporate one, without anyone bumping their head!

All of our lightbulbs are now LED, which is not only great for the environment, but also for your bank balance! LED bulbs use much less energy than any other type of lightbulb, which means they are cheaper to run and have a much longer lifespan. View our full range of Light Bulbs.

Warm white and cool white refer to different colour temperatures of light, measured in Kelvin (K). Here's the difference between the two and where you might use them:

Warm White
Colour Temperature: Typically ranges from 2700K to 3000K.
Appearance: Warm white light has a soft, yellowish glow that resembles the warm glow of traditional incandescent bulbs.
Usage: Warm white light creates a cozy and inviting atmosphere, making it ideal for living rooms, bedrooms, dining rooms, and other areas where you want to promote relaxation and comfort. It's also commonly used in residential settings to enhance the warmth and ambiance of the space.

Cool White
Colour Temperature: Typically ranges from 4000K to 5000K.
Appearance: Cool white light has a crisp, blueish-white tone that mimics natural daylight or fluorescent lighting.
Usage: Cool white light is often used in task-oriented environments such as kitchens, bathrooms, home offices, and workspaces where bright, focused illumination is needed. It's also suitable for areas where you want to promote alertness and productivity, as it can help improve visibility and reduce eye strain.

In summary, warm white light creates a cozy and relaxing ambiance, while cool white light provides bright and energizing illumination for tasks and activities. Choosing between the two depends on the desired atmosphere and function of the space you're lighting.

Ambient lighting provides overall illumination, task lighting is focused on specific activities, and accent lighting highlights architectural features or décor. Incorporate these types of lighting by layering them in different areas of your home for functionality and ambiance.

Yes, you can dim LED lights and light bulbs, but it's essential to ensure that the LED bulbs and the dimmer switch are compatible.

Here's what you need to know:

LED Dimmability: Not all LED bulbs are dimmable. When purchasing LED bulbs, make sure to check if they are labelled as "dimmable."

Dimmable LED bulbs are specifically designed to be used with dimmer switches and can adjust their brightness levels smoothly without flickering or buzzing.

Dimmer Switch Compatibility: Not all dimmer switches are compatible with LED bulbs. Traditional dimmer switches designed for incandescent bulbs may not work properly with LED bulbs, leading to issues such as flickering, buzzing, or a limited dimming range. It's essential to use dimmer switches that are specifically rated for use with LED bulbs, often labelled as "LED compatible" or "LED dimmer switches."

You can dim LED lights and light bulbs, but it's crucial to use dimmable LED bulbs and compatible dimmer switches to ensure optimal performance and avoid any potential issues. 

Our products are marked as dimmable, or not, on the product pages.  Or send us a message if you are unsure!

Use diffusers or shades on light fixtures to soften glare, and position fixtures to minimise shadows.

Additionally, consider using multiple light sources at varying heights to evenly distribute light throughout the room.

If you are placing a light in your home that is near a television, or computer screen, then avoid having a bare bulb, as this will cause glare.

Lumens (lm) and Watts (W) measure different aspects of light output.  Watts are what we historically used to measure light output, but now we must use Lumens instead. 

Here is the different between the two:

Lumens (lm): Lumens indicate the brightness of a light source, measuring the total visible light emitted. Higher lumens mean brighter light.

They're used to compare brightness across different bulbs or fixtures, regardless of wattage.

Watts (W): Watts measure the electrical power consumed by a light source to produce light. Traditionally, higher watts meant brighter light, but this correlation is less relevant with energy-efficient bulbs.

While still indicating power consumption, watts aren't reliable for brightness comparison, especially with LED bulbs.

In summary, lumens determine brightness, while watts measure power consumption. Focus on lumens for brightness and watts for energy efficiency. 

As a quick guideline, below
are some comparisons of how many lumens lightbulbs are in terms of the old wattage equivalent:

40 watts ≈ 450 lumens

60 watts ≈ 800 lumens

75 watts ≈ 1100 lumens

100 watts ≈ 1600 lumens

These equivalents can vary slightly depending on the specific bulb type and manufacturer. However, they provide a general guideline for comparing brightness across different bulb types.

Yes, we offer a range of outdoor lighting options including wall lights, post lights, and string lights designed specifically for outdoor use. These fixtures are weather-resistant and can enhance the beauty and
security of your outdoor spaces.

Please make sure you pick the correct IP rating for your outdoor lighting – IP44 is considered the minimum standard for outdoor lighting, however if you are planning on your lighting having direct water jets being directed at your light then choose IP65. Click to view our full range of Garden Lights.

Follow the manufacturer's instructions carefully when installing lighting fixtures.We encourage all our customers to consult a qualified electrician. Make sure to turn off the power supply before starting any installation work and use appropriate tools and equipment.

Diameter: total diameter including shades/glass.

Height: The total measurement from the top of the ceiling cup, including the chain or rod, to the lowest point of fitting.

Max Height: The total measurement from the top of the ceiling cup including the maximum amount of chain or rod to the lowest point of fitting.

Min Height: The total measurement from the top of the ceiling cup including the minimum amount of chain or rod to the lowest point of fitting.

Fittings with a mix/max height are supplied with the max height of the chain or rod and can be adjusted to the desired height at the point of installation.

Width: Total width including shades.

Depth: Total depth including shades.

Bathroom lighting needs to be functional and safe.  The Bathroom is divided into three zones: 0, 1 and 2 to determine likely exposures to water.

Each fitting is given an IP (Ingress Protection) rating which relates to its water resistance. 

Only light fittings suitable for the relevant zone should be used.  Avoid lighting which is too bright as the polished surfaces may cause glare; diffused wall or ceiling lights are better. 

The main light should be switched on by a pull cord of a light switch situated outside the bathroom.  Glass or ceramic lights are best.  It is wise to avoid those containing wood, leather or fabric as they can degrade in a humid atmosphere.

Zone 0: Lights rated in this category are suitable for inside the bath or shower. 

Zone 1: Lights in this category are suitable for above the bath or shower to a height of 2.25m.

Zone 2: Lights rated as suitable for Zone 2 can be put in the area stretching to 0.6m outside the bath or shower if over 2.25m.

Bathroom lights with opal-effect glass provide a soft diffused light. Glass shades are an ideal choice and won’t deteriorate in a humid atmosphere.

Being able to see well when shaving or applying make-up is essential.  Consider a well-illuminated mirror with low-energy bulbs or a light over a mirror to provide a strong pool of well-directed light.

View our full range of Bathroom Lights.